Reschedules / Refunds / Cancellations Policy

Reschedules / Refunds / Cancellations

We have a 24 hour reschedule, refund or cancellation policy. 

Should you cancel your appointment at least 24 hours prior to your swim, you will get your money back or you can reschedule your session.

If you do not turn up for your session, you will not be refunded for that session.

You can't reschedule or cancel you session on the same day.  

We do not carry a session / voucher / bundle to the new season. We are seasonal and you have to use your voucher / session / bundle in the same year you purchased them in. Session / voucher / bundle are only valid from purchase date to end of October from the season you purchased them in.

Reschedule, refund or cancellation are only done by email. Please email:

Emails are only answered seasonally May to end of October, Monday to Friday only. Time: 10am to 4pm.

We are closed from November to end of April. Emails will not be answered during that time.