FAQ's

  • Are you open all year round?

We are not open all year round, we close from end of October and open up again beginning of May.  

  • How many dogs are allowed per booking?

One purchase of one session covers one dog.  We allow a maximum of four dogs per session only, at a cost of £10 per additional dog.  Please note that at least one person should be present for every two dogs.  

  • How many people are allowed in your private session?

We allow up to seven people in a private session.  

  • Are your sessions assisted?

Our staff are in attendance to instruct you on the correct and safe use of the facilities. They are not available to assist with swimming instruction, looking after your pet, looking after your children or providing any kind of medical advice whatsoever. 

  • Do I need to get into the pool?

Yes. Our sessions are private and are designed for you as owners to enjoy spending time with your dogs and developing a deeper bond with them.

  • Do you offer swimming lessons?

No, we do not offer swimming lessons, we will try to provide you with some guidance on the best ways for you to get your dog comfortable with swimming but this is a private session for you to enjoy with your dog.

  • What age should my dog be to start swimming?

We do not have a recommended age as this is up to you to decide. Please ensure they are fully vaccinated prior to going swimming for their own safety.

  • Can children attend?

As the sessions are private this is entirely up to you. All children under 18 need to be accompanied in the pool and supervised in and out the pool at all times and are the sole responsibility of their parents or guardians. Children cannot be in the pool on their own, a parent or guardian must be with them. Please take note that the facilities are for dogs.  

  • What should I wear?

If you have a wet suit please feel free to wear this. If not a swimsuit/shorts will be fine but we do recommend you bringing a t-shirt as your dog's claws can be surprisingly sharp. In the colder months we do recommend wet suits.

  • Are there any changing facilities?

We recommend you be ready with your swimming gear, please shower at home before arrival.  We do have facilities available for you to change afterwards into dry clothing.  We do not have showers. Please bath or shower at home afterwards.

  • Is there hair in the pool?

This pool is for dogs, yes there will be hair in the pool.  

  • How do I get to you?

We are located at 

Fieldgrove Farm, Elstree Rd, Borehamwood, WD6 3FS - Just off the A41.  (Sat Nav may want to lead you to the Industrial Park)

We are not in an Industrial Park. We are on a farm. We are located corner A41 & Elstree Road.

Please drive all the way down the farm track, past the stables (Please don’t park at the stables) drive towards the Canine Paradise Residential signs to the bottom and you will find Canine Aqua Splash.

Please note you will need a gate code on Sundays only.  This will be on your order confirmation.

  • I'm not sure if my dog will like it?

Most dogs are natural swimmers although they may need a little encouragement the first time but most get in fine and swim around with a little encouragement by the owner. Once they have been in the first few times they generally love the pool. 

  • I don't know if my dog can swim?

In our experience, most dogs are great swimmers. If not we have doggie life jackets from small to extra large.

  • My dog is injured or has arthritis. Is it safe?

We recommend speaking to your vet prior to booking them in for a leisure swim.  We do not offer hydrotherapy.  Again, If you are concerned with anything we would always suggest you ask your vet if they think it would be of benefit. 

  • How often is your pool tested and is there chemicals?

We run daily tests on PH, TA and Chlorine levels in accordance with the safe usage of our pool.  We use Chlorine.

  • What is the pool temperature

The pool temperature is usually between 26 to 30 degrees Celsius.  Please take note that the temperature may drop by one to three degrees in the colder seasons.

  • Will I get my money back should I cancel my appointment?

We have a 24 hour cancellation policy.  Should you cancel your appointment at least 24 hours prior to your swim, you will get your money back.

  • Can I feed my dog before coming to swim?

Please ensure your dog has been fed at least 3 hours to prior to their swim, and taken on a walk before their swim. 

  • What is the size of the pool?

The pool is 9 meters long by 1.2 meters deep.

  • Can I make an appointment to view first?

We do not offer viewings. Follow us on Instagram / Facebook and you can see photos and videos there.